Terms & Conditions

Splash Westcroft Terms and Conditions.

Parents are required to sign to identify that they agree to the Terms and Conditions of booking. Parents are also responsible for ensuring that any visitors who accompany them to the lessons also follow this guidance.

Registration and payments

Swimmers pay for the full term of lessons. Your booking is not confirmed until payment has been received. Payments will be returned or carried over to the next term if a class has to be cancelled due to the lesson provider being unable to run the session. We don't issue refunds for missed sessions due to your own circumstances. One off changes will not be allowed for missed lessons and permanent changes will only be allowed where spaces are available.

Splash Westcroft reserve the right to remove from our programme, without refund, anyone who is found to be bullying, misbehaving or displaying disruptive behaviour.

You must declare all medical conditions during registration and keep us up-to-date should this change by emailing/calling us at:

splashwestcroft@gmail.com 07949840241

Splash Westcroft or any of their staff are not responsible for any loss or injury during the class.

The poolside

NO OUTDOOR FOOTWEAR is allowed on the poolside.

Teachers are responsible for the swimmers during the lesson time. Parents take full responsibility for swimmers before and after the lessons on the poolside and in the changing rooms.

Photographs

No Photographs are allowed to be taken during the lessons.

Illness –

We understand that children can often have sniffles and snuffles, and if this is the case then they are still fine to take part in the swimming lessons, however if your child has a bad cold, cough, temperature or if they have had a more serious illness (such as ear infection, chicken pox etc) we advise that they stay at home until fully recovered. If you are ever unsure about whether to bring your child swimming please seek the advise of a medical or health professional.

We always ask for information about any medical conditions that your child or the accompanying adult may have so we are aware of these for the sessions. We will always recommend that you seek medical advise before starting your child with swimming lessons to ensure swimmers have a safe and enjoyable experience. 

Use of equipment within lessons-

All equipment used by children during lessons is to be supervised by an adult.

Toys given out as badges as part of our award scheme must also be used under supervision of an adult.

Use of mobile phones on poolside-

The use of mobile phones on poolside and in the changing area is prohibited. If you do need to take or a receive a call or text please feel free to leave the poolside or changing area and do so. 

Communication with Staff–

If you have any concerns with the lessons or the facilities please communicate this to the staff who will do their best to resolve any issues during the session.

We do not tolerate any offensive or aggressive behavior towards members of staff and if this occurs parents will be asked to leave the facility.

If you have a complaint regarding the provision of the lessons, staff or the facilities you are to contact Anna at splashwestcroft@gmail.com where your complaint will be logged and will be dealt with according to our complaints procedure.